Get in Touch With Us
Got a question about one of our reviews, spotted something that looks off, or want to flag a site we haven't covered yet? This page explains how to get a message to us and what happens once we have it.
How to Reach the Bitcoin Casinos Team
Email is the best way to contact us. Write to [email protected] and a real person on our team will read and respond — we don't rely on automated replies to close out enquiries. Please include a short line on what your message relates to (a specific review, a bonus term, a technical issue with the site) so we can route it to the right person and reply faster.
We aim to respond within a couple of working days. During busier periods it may take a little longer, but every message gets read and answered.
What You Can Get in Touch About
- Review questions — Want more detail on how a particular casino scored, or why a site sits where it does in our rankings? Ask us directly.
- Corrections — Bonus terms, supported coins, licensing details and payout speeds all change. If you spot something on the site that looks outdated or inaccurate, tell us and we'll look into it.
- Coverage suggestions — If there's a crypto casino, coin, or topic you think readers in the US would want us to cover, let us know what it is and why.
- Partnership and editorial enquiries — If you work with a crypto casino operator or a related business and want to discuss editorial coverage, introduce yourself and explain what you're proposing. Any commercial relationship we enter does not influence how a site is ranked.
- Responsible gambling concerns — If you're worried about your own play, or someone else's, mention it in your message and we'll point you towards support resources. You can also reach the National Problem Gambling Helpline directly at 1-800-GAMBLER, at any time, free of charge and independent of us.
Why We Ask for Detail Upfront
We cover a lot of ground — supported cryptocurrencies, no-KYC policies, licensing status, bonus wagering requirements, payout speeds — across a long list of sites. A message that says "your review is wrong" is hard to act on quickly. One that says "the Cryptorino write-up lists a 1 BTC match bonus but the operator's terms page shows something different as of this week" lets us check the specific claim and correct it if needed. The more precise the detail, the faster we can verify it and update the page.
What We Can't Help With
We're a review and comparison site, not a casino operator, a payment processor, or a wallet provider. That means we can't:
- Access, close, or verify your account at any casino listed on this site
- Process deposits, withdrawals, or refunds on behalf of any operator
- Give tax or legal advice — for questions about how gambling winnings or crypto gains are taxed in your situation, a qualified tax professional is the right person to ask
- Confirm whether a specific offshore site is legal to use from your particular state — state gambling laws vary, and you should check your own state's current rules before playing anywhere
If your issue is with a specific casino — a delayed withdrawal, a disputed bonus, or an account restriction — that operator's own support channel is the fastest route to a resolution. We can pass along feedback about a pattern of complaints, but we don't have the ability to intervene in individual account disputes.
How We Handle Editorial Feedback
Our rankings are built from research into things like supported coins, licensing information, bonus terms, and payout speed — never from paid placement. If you believe a fact on one of our pages, including anything about a listed site's offer or licensing, is incorrect or has changed, that's exactly the kind of message we want. We check claims against operator terms pages and update our content when something has moved on. If you're weighing up a UK-facing alternative rather than a US-facing one, our page on trusted non-GamStop casinos for UK players covers that separate market.
A Word on Who This Site Is For
This site is intended for readers aged 18 and over, or 21 and over where a particular site or state requires it — each casino states its own minimum age. Crypto casinos reviewed here are typically licensed offshore, in jurisdictions such as Curaçao or Anjouan, rather than by any US state or federal regulator, and they sit in a legal grey area for US players. We don't advise anyone on how to bypass a site's state restrictions or verification checks, and we won't respond to messages asking for that kind of guidance. If you contact us with a general question about how any of this works, we're glad to explain it in plain terms.
Getting a Timely Response
To help us help you quickly:
- Use a subject line that names the topic (a specific casino, a bonus, a technical issue)
- Include links or screenshots where relevant, especially for corrections
- Let us know if your enquiry is time-sensitive, though we can't guarantee same-day replies
- Avoid sending account passwords, seed phrases, or wallet private keys in any message — we will never ask for these, and no legitimate contact from us ever will
We appreciate you taking the time to reach out, and we read every message that comes in.